FAQs

CHRISTMAS CLOSURE:

Our website will be closed for Busines throughout Christmas & New Years from 11th December 2022 - 15th January 2023.

How long will my order take?

All order may take up to 2-4 working days to fulfil as each garment and item is handmade to order (weekends and public holidays are not included in this time).  All orders will be shipped in the order they came in. A tracking number will be sent to you via email or mobile - Visit our Shipping Policy for more info.

Do we ship internationally?

Currently we ship to Australia, New Zealand and the US/ Canada and we hope to extend our products to whānau in other countries in the near future.

Can I collect my order?

Yes, absolutely. You will receive an email or text message notification with our specific address details when your order is ready for collection.

Will any pricing or invoices be sent with my goods? 

Domestic Post - No, we will not send any pricing details with our parcels. 

International Post - Yes. Details of the contents and amount will be displayed on the shipping label as per the International Customs Declaration Policy.

*You will receive a confirmation of your order to the email address supplied with pricing.

How will my orders be packaged?

Our gifts are carefully packed into a Kraft gift box which is safe and secure for shipping, stamped with the Māpihi & Co. branding.

We use Hero Packaging postage satchels that are 100% home compostable and biodegradable!

FAQs about our Harakeke Range:

Click on our FAQs page here for more detailed information about our Harakeke items.

Operation:

Māpihi & Co. is a Māori owned and operated small whānau business. We are based in South Brisbane (Park Ridge), Australia.

Questions:

We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at mapihiandco@gmail.com

Garment Care:

All clothing items are 100% cotton unless stated. Most items are vinyl pressed.

To get the most out of your kākahu, DO NOT put in the Dryer! Cold machine wash, wash inside out and line dry in the shade. Vinyl when washed can leave creases - Never iron directly onto the vinyl, instead cool iron on the inside.

 Qoin Digital Currency:

We now accept 50/50 on all our products. Our Ts&Cs:
1. Set up a Cart on our website and screenshot the items you want to order (including sizes) then direct message us.
2. Advise us of your delivery location plus your preferred postage method - Standard or Express Post.
3. We will return your message confirming your order (including postage) along with our QR Code for Qoin  and cash transfer.
4. Send us a screenshot of your completed Qoin and Cash payment.