Return & Exchange Policy

Māpihi & Co. accepts Returns and Exchanges on the following conditions:

  • Item/s must be requested within 14 days of purchase. If requested after this time, unfortunately we are unable to process your request.
  • Your item/s must be unused and in the same condition that you received it (in order to be re-sold to other customers).
  • We only replace or refund items if they are faulty or damaged.
  • You will be responsible for covering the cost of return shipping however if you have received the wrong or faulty item, Māpihi & Co. will cover the cost of shipping.
  • Replacement item/s will not be posted until the original goods are received.
  • We do not offer cash refunds however Store credit is available.
  • Our Sales do not include Gift Vouchers
  • If you need to return or exchange your item/s, please send us an email to and we will assist you with your request.